Return & Refund Policy

Return & Refund Policy

We want you to be satisfied with your order. Please review your order carefully upon delivery.

We accept returns or exchanges only for defective, damaged, incorrect, or missing items reported within 5 days of delivery. Returns or exchanges for buyer’s remorse, wrong color selection, wrong size selection, or change of mind are not accepted.

All return or exchange requests must be approved before items are sent back. Please contact us within 5 days of delivery to request a Return Authorization Number (RMA#). Items returned without prior authorization may not be accepted.

Once the issue is reviewed and verified, we will provide instructions for the return or exchange. Items must be returned in their original condition with all packaging intact, unless the item is defective or damaged.

For approved returns or exchanges due to our error, a defective item, a damaged item, an incorrect item, or a missing item, Pit Bull Cap will cover the return shipping cost. Shipping and handling fees are non-refundable unless the issue was caused by our error.

Promotional, clearance, or final sale items are not eligible for return or exchange unless they are defective, damaged, incorrect, or missing from the order.

Since we do not have a minimum order quantity (MOQ), customers may place sample orders to review products before placing larger orders.

If you have any questions or need to request a return or exchange, please email us at info@pitbullcap.com. We’re happy to help.